Tag Archives: 2013

Issues

The December 2013 Issue of Connections Magazine

December 1, 2013 Peter Lyle DeHaan Leave a comment

**The December 2013 Issue of Connections Magazine, covering call centers and the teleservice industry**

Read these articles online:

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

Issues

The November 2013 Issue of Connections Magazine

November 1, 2013 Peter Lyle DeHaan

**The November 2013 Issue of Connections Magazine, covering call centers and the teleservice industry**

Read these articles online:

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

Issues

The October 2013 Issue of Connections Magazine

October 1, 2013 Peter Lyle DeHaan

**The October 2013 Issue of Connections Magazine, covering call centers and the teleservice industry**

Read these articles online:

Healthcare Call Center Considerations
From the Publisher: Do You Survey Your Callers?
Outsource Call Center Listing: Healthcare Call Center Directory
Ask Kathy: Using the “Feel, Felt, Found” Technique
Call Centers and Affordable Care Act Enrollment
Four Keys to Creating Value in the Contact Center
Defining the Right Goals
Six Benefits of the Cloud Contact Center

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

Issues

The September 2013 Issue of Connections Magazine

September 1, 2013 Peter Lyle DeHaan

**The September 2013 Issue of Connections Magazine, covering call centers and the teleservice industry**

Read these articles online:

Application Suites Versus Best-of-Breed: Is Less Really More?
From the Publisher: Dealing with Call Centers Gone Bad
Ask Kathy: Keep Selling
Vendor Spotlight on Telescan: Growth through Innovation
The Challenge of Multilingual Customer Care
Best Practices for Implementing New Programs with an Outsourced Call Center
FLSA and the Call Center
Managing Call Center Stress and the Bully Boss

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

Issues

The Jul/Aug 2013 Issue of Connections Magazine

July 1, 2013 Peter Lyle DeHaan

**The July/August 2013 Issue of Connections Magazine, covering call centers and the teleservice industry**

Read these articles online:

Working from Home Fuels Virtual Call Center Industry
From the Publisher: What I Learned at Call Center Week
Outsource Call Center Listing: Canadian Contact Center Directory
Ask Kathy: Restate or Agree – Then Probe
2013 Call Center Week Recap
Vendor Spotlight on Professional Teledata: Innovation Is Key
Improving Communications Between Contact Centers and IT
Call Recording: What You Need to Know to Meet Regulatory Compliance
Seven Ways to Keep Young Sales Reps from Crashing and Burning

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

Issues

The June 2013 Issue of Connections Magazine

June 1, 2013 Peter Lyle DeHaan

**The June 2013 Issue of Connections Magazine, covering call centers and the teleservice industry**

Read these articles online:

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

Issues

The May 2013 Issue of Connections Magazine

May 1, 2013 Peter Lyle DeHaan

**The May 2013 Issue of Connections Magazine, covering call centers and the teleservice industry**

Read these articles online:

New Insight into Customer Experience Pain Points – and How to Fix Them
From the Publisher: Movies and More
Ask Kathy: Objections: Honest Concerns or Mere Pretext?
How to Handle a Challenging Customer on Live Chat
Vendor Profile: Szeto Technologies
2013 NAEO Annual Conference Recap
Your Contact Center Is Not Just a Contact Center
Call Center Ergonomics: A Case Study of Design Excellence
Multilingual Teleservice Agencies

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

Issues

The April 2013 Issue of Connections Magazine

April 1, 2013 Peter Lyle DeHaan Leave a comment

**The April 2013 Issue of Connections Magazine, covering call centers and the teleservice industry**

Read these articles online:

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

Issues

The March 2013 Issue of Connections Magazine

March 1, 2013 Peter Lyle DeHaan

**The March 2013 Issue of Connections Magazine, covering call centers and the teleservice industry**

Read these articles online:

Cloud-Service Considerations: Addressing the Pros and Cons
Cloud-Based Call Centers: What, Why, When, Where, and How
From the Publisher: Servicing Rewards Programs
Ask Kathy: Getting Past the Gatekeeper
Vendor Profile: Alston Tascom: A Vision of Today’s Reality
2013 Contact Center/Back-Office Application Shopping
The Twelve Steps to Successful Telemarketing – Step Ten: Handling Objections, Part Two
Motivating Your Salesforce: Why Traditional Methods Don’t Work and What Does
Directory of US-Based Outsource Call Centers

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

Issues

The Jan/Feb 2013 Issue of Connections Magazine

January 1, 2013 Peter Lyle DeHaan

**The January/February 2013 Issue of Connections Magazine, covering call centers and the teleservice industry**

Read these articles online:

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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