Tag Archives: 2002

Issues

The December 2002 Issue of Connections Magazine

December 1, 2002 Peter Lyle DeHaan

The December 2002 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Area Code Overview
• Buyers Guide (updated annually)
• CAM-X Award of Excellence
• CAM-X Call Centre Award of Distinction
• E & O Insurance Case Study: Wrongful Death
• From the Publisher: Shoot the Puck
• Websites That Can Help You and Your Business
• Legal Considerations of Voice Recording
• Messaging Systems
• Call Center Glossary
• TUNe 2002 Annual Conference
• Understanding Your Phone Bills: PICC Charges
• WSTA 2002 Convention

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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Issues

The November 2002 Issue of Connections Magazine

November 1, 2002 Peter Lyle DeHaan

The November 2002 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Dealing with Change
• E & O Insurance Case Study: Dealing with Subcontractors
• From the Publisher: A Milestone
• Ensure Success with Effective Outbound Script Writing
• GLTSA 2002 Annual Convention
• Health Reimbursement Arrangements – HRA
• An Interview with Tedd Smith
• TAS Tips: Lien Searches
• Managing a Small Call Center
• Outbound Telemarketing Systems
• Scripting for Outbound Telemarketing
• The Dollars and Sense of Tax Planning
• Top 10 Entrepreneurial Errors

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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Issues

The Sep/Oct 2002 Issue of Connections Magazine

September 1, 2002 Peter Lyle DeHaan

The September/October 2002 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• An Alarming Opportunity: Part II
• ATSI 2002 Convention
• ATSI 2002 Award of Excellence
• Being a Better Manager
• Billing Software
• Call Center Subsidies
• Enhance Your Business with Enhance Services
• Hold On: Is That Hold Music Legal?
• From the Publisher: Strategic Call Distribution
• TAS Tips: Understated Call Traffic
• Ways They Cook the Books
• You Cannot Push the River

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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Issues

The Jul/Aug 2002 Issue of Connections Magazine

July 1, 2002 Peter Lyle DeHaan

The July/August 2002 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• A Swallow Disaster
• An Alarming Opportunity
• From the Publisher: An Eye For Customer Service
• Call Center Workforce Management
• Increasing Retention Through Emerging Communications Technology
• Maximizing the Margin: Operational Cost Modeling
• PIN 2002 Convention
• Unsolicited Faxing Can Be Costly
• What Does It Cost To Answer That Call?
• Where Can the Information Superhighway Take You?
• Workforce Management Solutions To Increase Call Center Profitability

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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Issues

The May/Jun 2002 Issue of Connections Magazine

May 1, 2002 Peter Lyle DeHaan

The May/June 2002 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Call Center Burnout
• CEO 2002 Convention
• COBRA Conformity
• From the Publisher: It’s Nothing to Sneeze About
• Message Delivery Systems
• NAEO 2002 Convention
• Vendor Profile: Startel
• Voice Logging
• Your Next Referral Could Turn Out to be a Real Turkey

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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Issues

The April 2002 Issue of Connections Magazine

April 1, 2002 Peter Lyle DeHaan

The April 2002 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Darlene Campbell Interview
• Lori Jenkins Interview
• From the Publisher: The Only Constant is Change

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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Issues

The March 2002 Issue of Connections Magazine

March 1, 2002 Peter Lyle DeHaan

The March 2002 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• The 809 Area Code Scam
• A Case for Certification
• Advantages of Unified Messaging
• Call Center Certification
• Centralize Communications with Unified Messaging
• Charging by Degree of Difficulty
• Filling Key Positions
• How’s Your Company’s Financial Health?
• Lessons From Sweet Pea
• Managers Need to Be Coaches
• SNUG 2002 Convention
• The Phoenix
• Untangling the FMLA Web
• From the Publisher: We’re on a Mission
• World Class Call Handling

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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Issues

The Jan/Feb 2002 Issue of Connections Magazine

January 1, 2002 Peter Lyle DeHaan

The January/February 2002 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Business Credit Tips – Part 3: Business Banking
• CAM-X 2001 Convention
• GLTSA 2001 Convention
• From the Publisher: Going Virtual
• Huntsville CSR Saves Life
• Knowledge of HIPAA Important for Medical Call Centers
• Life Moves in Cycles
• Linux Operating System
• Opportunities with Fax-to-Email Conversion
• Preparing for the Future
• The 9 + 0 + Number Scam
• TUNe 2001 Annual Meeting
• What Makes Your Company Different and Better

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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