News Release: Survey to Gauge Social Media Adoption in Contact Centers

Results of industry-wide research to be published in the March issue of Connections Magazine

Connections Magazine logoMattawan, Michigan – Connections Magazine, in conjunction with IT Enabled Services Alliance and CustomerCount, is conducting an industry-wide survey to measure the use and adoption of social media in the contact center industry.

The survey will address customer care, technologies, and employee usage. Call centers worldwide are participating. The survey is designed to better understand present and future usage of social media tools and technologies.

To read the survey results, subscribe to Connections Magazine before Feb 7, 2013.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]