VoiceNation Releases Open Source Call Answering Software

VoiceNation recently launched their OpenAnswer call answering software. For the past fifteen years, VoiceNation has helped call centers navigate the waters of “going open source.” With the release of OpenAnswer, the call center industry will have a collaborative solution made freely available to the public.

OpenAnswer uses leading technology and open standards without the restrictions of binding contracts, so call centers can have complete control over their operations. This is the same software used at VoiceNation’s call center.

OpenAnswer is freely available to download, install, and modify. There are no licensing fees, and call center owners get unlimited seats and scalability in their call centers. Since it is open source, call center owners can share their code changes with the budding OpenAnswer user community.

“Agent stations will no longer cost thousands of dollars to deploy. Nor will call center owners be tied into vendor contracts. With OpenAnswer, call center owners get the flexibility they need without the one-size-fits-all software constraints,” said Jay Reeder, CEO.

For more information, visit www.voicenation.com/openanswer.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]