Verint to Acquire Vovici

Expanding on its Voice of the Customer (VoC) analytics platform, Verint® Systems Inc. announced the signing of a definitive agreement to acquire Vovici™, a provider of enterprise feedback management solutions.  The acquisition will add Vovici’s enterprise feedback solutions to the Verint VoC analytics platform, which helps organizations develop a single solution set for VoC initiatives across voice recordings, surveys, email, chat, and social media.  Combined with Verint’s speech and text analytics solutions and workforce optimization suite, Vovici will add VoC functionality, including advanced survey management, customer profile management, interactive dashboards, and ad-hoc analysis across any customer touch point.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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