US Ambassador Kenney Congratulates Convergys for Growth in the Philippines

Marife Zamora, Convergys Vice President and Country Manager and other senior executives welcomed US Ambassador Kristie Kenney to the Convergys One facility in Makati City.  The Convergys executives also took the ambassador on a tour of the building highlighting Convergys’ specialized communication training tools and career opportunities available to employees.

During her visit, Ambassador Kenney visited several production floors where she spoke with contact center agents about their experiences working for Convergys and their future aspirations as participants in Convergys’ Talent Management program.

Recently, Her Excellency, President Maria Gloria Macapagal-Arroyo and Ambassador Kenney were the guests of honor as Convergys celebrated the opening of its largest contact center facility in the Philippines, which will bring approximately 3,500 new jobs to Metro Manila.  Convergys has twelve contact center facilities in the Philippines — seven located throughout metro Manila, three in Cebu City, one in Bacolod City, and one in Santa Rosa, Laguna.

In other news, Convergys is partnering with IBM to help provide contact center support in handling the five million estimated telephone calls expected to support the validity and accuracy of the 2010 Census data.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]