The Connection, a U.S.-based outsourced contact center, announced the addition of a new 340-seat contact center to be located in Penn Yan, New York. The facility is expected to be up and running in March of 2010 and will bring up to 450 new jobs to the area. The Connection is expanding in order to meet the needs of its growing client base in the areas of wireless telecommunications, healthcare, financial services, and retailing. Services that will be supported in the Penn Yan facility include live operator inbound voice, email response, live web chat customer service, sales, and tier-one and tier-two customer/help desk support.
Over the last four years, The Connection has opened two other contact centers in the Western New York area. The first was a 300-seat facility which opened in Jamestown, New York in 2006 and the second was a 350-seat facility in Olean, New York in 2008.