Telescan Spectrum Dialer

Amtelco call center hosted services

Telescan, a division of Amtelco, announced the release of Spectrum Dialer, a SIP-based outbound dialer that supports appointment reminders using imported CSV or Excel formatted call sheets. Once the calls are made and the responses are gathered, Spectrum Dialer automatically emails a summary report to the client showing the results of each person’s confirmation request.

Spectrum Dialer is platform-independent, softswitch-based and works with any call center system. With Spectrum Dialer call centers can offer customers a cost-effective tool for appointment reminders with the ability to automatically route calls back to the call center for rescheduled appointments or cancellations.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]