Telescan recently introduced their new Spectrum appointment scheduler, a Web-based program that helps teleservice customers organize their business schedules, staff availability, and allows call centers to make appointments 24/7. The appointment scheduler does not have a monthly fee. “Our Appointment Scheduler is not only easy to use, but saves money,” said Patty Anderson, Telescan’s director of sales and marketing. “With Spectrum appointment scheduler we’ve eliminated the per-schedule cost by developing a scheduling program with a one-time purchase price. This will bring back the profit in appointment scheduling.”
The Telescan’s Spectrum appointment scheduler:
- Allows agents to take appointment requests 24/7
- Maintains the customer database
- Improves schedule utilization and avoids overbooking
- Cancels and modifies appointments easily
- Minimizes no-shows with email appointment reminders
Telescan will be demonstrating their new Spectrum appointment scheduler at the 2011 ATSI Convention and Expo.
In other news, Telescan has introduced a new disaster hosted service program to keep their users running, no matter what disaster might hit. Telescan will have a hosted bank of users’ servers secured in a safe place. In the event that one of Telescan’s users experience a disaster that takes down their equipment, they will be able to forward calls to the Telescan server and continue to operate, taking calls from the remote line with uninterrupted service. Patty Anderson, Telescan’s director of sales and marketing said, “We can’t prevent disasters, but we can keep our customers running.”