Telescan Rescues Funeral Home Clients

Any telemessaging business that serves funeral home clients knows how time consuming it is to update obituaries and memorials; it is also costly for clients.  Telescan has introduced a new software program that will change that, Spectrum funeral home manager, which allows the funeral homes’ staff to login and edit their message, adding necessary information on services and memorials.  This will reduce errors and make the call information more accurate by allowing funeral home staff to key in the pertinent information.

“This program was developed to allow Telescan users to improve services to their funeral home customers, and reduce the cost to these customers,” said Patty Anderson, Telescan’s director of sales.  “We are always listening to our users and developing new products that help their business and their clients.  This is one example of a product that came from our users ‘wish list’.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]