Telerx, a contact center outsourcer, announced Social InteraXions, its social media support solution. Social InteraXions provides the tools, methodology, best practices, processes, analytics, training, and staffing to build and protect customer relationships in this fast growing channel. Social InteraXions allows clients to incrementally and strategically deploy their social media support and provides insight to drive their business at each step, from assessment to monitoring to engagement.
“Telerx’s expert customer care and our expertise in handling sensitive consumer affairs and regulatory issues puts us in a unique position to provide outreach to social media channels in a thoughtful, effective, and compliant manner,” said Linda Schellenger, President of Telerx.