Tascom User Group Holds Annual Meeting

The annual TUG (Tascom User Group) meeting was held November 6-7, 2014, at the Los Angeles County Fairplex grounds in Pomona, California. At this user meeting, they celebrated the Tascom product’s thirty-five years of providing workhorse systems to the industry, which includes twenty years of stewardship by the existing ownership, Alston Tascom, Inc.

The meeting started with a pre-conference day of touring the hosted system datacenter in downtown Los Angeles, having lunch at California’s famous In-N-Out Burger restaurant, and concluding with a tour of the Tascom office and development lab in Chino, California.

Day one of the conference brought many old friends and some new friends, together for the first time. Owners and managers of premises-based systems joined with the hosted platform owners and managers. Ideas swirled around the building, which continued into the second day.

They also had another reason to celebrate: the switch, ADAM, has been in production for eighteen months. “We are very proud of the fact that after the first installation, we have not looked back,” said Alston Tascom’s Wayne Scaggs. “ADAM is a soft switch with the capability of handling a call in any fashion you can imagine.”

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]