Tascom-Express System Implemented at Alston Tascom

Alston Tascom is the first location to implement Tascom-Express. They replaced their previous Fluency system with the brand new Tascom-Express, which is a complete system in a virtual server. Alston Tascom is using the system as it will be used in a call center. All options are available, including email, SMS, paging, faxing, PRI, operator pools, reporting, call recording, voicemail, SQL database, softswitch, and alphanumeric.

In other news, the Tascom users’ meeting was held at South Point Casino Hotel in Las Vegas on November 7-8, 2013. The main discussion centered around their new softswitch Adam, which several sites have already installed. The discussions also compared traditional individual servers verses virtual servers verses hosted servers. The meeting ended with plans for next year’s Tascom user meeting and the celebration of thirty-five years of service to the industry with twenty years of ownership by Wayne and Joanne Scaggs.

For more information contact Alston Tascom 866-282-7266 or sales@alstontascom.com.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]