Szeto Technologies Secures SMS Messages

Szeto Technologies released Secured SMS Messages software, a security feature for deliveries of SMS text messages between mobile devices and Call Linx system. This feature ensures privacy and confidentiality in personal communications to comply with HIPAA requirements, which is essential for call center operations involved with medical professions.

Secured SMS Message in Szeto’s Call Linx TAS is programmable on a per account basis. Subscribers who have the service enabled will have their SMS text messages delivered in a secure fashion to their mobile data devices, such as iPhone, Android, and BlackBerry.

SMS texts messages are secured in both directions, outbound from Call Linx to the mobile devices and inbound replies from subscribers. The delivery process is automatic and transparent within Call Linx, all done without any human interventions.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]