Results of industry-wide research to be published in the March issue of Connections Magazine
Mattawan, Michigan – Connections Magazine, in conjunction with IT Enabled Services Alliance and CustomerCount, is conducting an industry-wide survey to measure the use and adoption of social media in the contact center industry.
The survey will address customer care, technologies, and employee usage. Call centers worldwide are participating. The survey is designed to better understand present and future usage of social media tools and technologies.