Contact Center Trends to be Shared at Summit

Customer Management IQ earlier introduced the agenda for The Future Call Center Summit, supported by leading customer-centric organizations. Executives from these organizations will discuss the future of contact centers in Orlando from January 21-24, 2014.

Early confirmed sponsors included Interactive Intelligence, Uptivity, Levementum, MicroAutomation, IQ Services, Harte-Hanks, NCR Corporatio, SenCommunications, and Nobelbiz. Newly confirmed sponsors include Five9, Plantronics, inContact, Fonolo, Genesys, BenchmarkPortal, Twilio, TrustID, Oracle, Addasound, DSR Partners, Jabra, StellarBPO, Kaplan, and SAP.

In addition to an exhibit hall with the latest contact center technologies, part of the exhibit hall is reserved for the Innovation Theater, with presentations delivered by select sponsors to create an intimate environment for innovative discussions.

To register or inquire about sponsorship opportunities, please visit or call 1-800-882-8684.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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Wordsmith Peter DeHaan shares his passion for life and faith through words. Peter DeHaan’s website ( contains information and links to his blogs, newsletter, and social media pages.

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., ( the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.