Steve Trifelos Named VP of Customer Care Call Management

Intelemedia announced the appointment of Steve Trifelos as vice president, customer care call management. In this role, Trifelos is responsible for managing key strategic partnerships that provide enhanced value to the customer service marketplace. In addition, he will oversee relationships to selected client programs.

“Having worked as an outsourcing partner with Intelemedia for several years, I am very familiar with their services and excited about the unique value that Intelemedia offers multi-vendor call center solutions,” said Trifelos. “This is a fantastic opportunity for me to leverage my experience and help to further expand the performance of the teleservices industry for the next decade.”

Trifelos began his career in 1984 and has a record of understanding the teleservice marketplace and building solutions for the industry. He holds a bachelor’s degree in marketing and business administration from The University of Akron, Akron, Ohio, and an MBA from Ashland University, Ashland, Ohio.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]