Startel Updates Multichannel Contact Center Platform

Startel Corporation released the latest version of its flagship platform, the Startel Contact Management Center (CMC). The new release features several enhancements focused on improving overall security.

The Startel CMC is a windows-based, multichannel platform that combines queuing and routing processes, scripting and dispatching, and real-time monitoring for telephone answering services and contact centers. It also manages and blends all inbound and outbound media, including voice services, SMS, email, fax, paging, and instant messaging. The Startel CMC now offers users the following new features, some of which are recommended by HIPAA: Enhanced Encryption, SSL/TLS Support, Private Transport Option, Secure Device Reporting, and TigerText Integration.

“The Startel CMC 12.1 demonstrates our dedication to helping organizations better understand the use of sensitive data and how to mitigate their risk,” said Bill Lane, president and CEO of Startel. “Sensitive information is a major concern for any business that handles patient health information and credit card data. Electronically stored and transmitted data is essentially fluid, and as a result most organizations don’t know with certainty where their sensitive data is at all times.”

StartelTo upgrade to the latest version of the Startel CMC, contact Startel technical support. Users will have the opportunity to receive CMC 12.1 training on March 30 at the annual SNUG Conference.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]