Signius Announces Two New Directors

Signius Communications president and CEO William Robertshaw announced two major promotions. Chris Moschella has taken over as the new director of operations, while Chris Gronberg has become the company’s director of sales. Both men bring a substantial amount of industry experience and expertise to their new roles.

Mr. Moschella has been active in the telephone answering service industry since 1988, and his career to date has encompassed a diversity of responsibilities, including operations, IT, and sales. Mr. Gronberg has ten years’ experience in the call center industry, having served as national sales executive and national sales manager during this time.

Signius Communications supplies a broad array of contact center and answering services for clients across a wide spectrum of industries. Signius’ answering service provides 24-hour live agents to receive and manage incoming calls and emails, as well as multiple delivery options for relaying messages. The company’s call center service provides order entry, help desk, dealer locator, disaster backup and corporate hotlines, as well as credit card security breach, corporate product recall and direct TV support. Signius tailors all services to the individual needs of each client; bilingual agents are available.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]