Shawn Griswold and Christian Vargas Join Professional Teledata

As Professional Teledata continues to grow and develop into an influential national technology firm, they take pride in selecting the right individuals to make their team shine. They are pleased to welcome Shawn Griswold and Christian Vargas to the Manchester office.

Shawn Griswold, senior software quality assurance engineer, spent fourteen years working in software quality assurance, five of them as a software systems engineer for the Telecommunications Division of Compaq / HP where he designed and ran test environments in SS7/TDM and SIP/VOIP platforms. Shawn’s duties are testing and verifying software releases, including functional, boundary, and load testing. He also handles attempting to reproduce customer issues for diagnosis and is working on improving a development process including bug tracking and test case management.

Christian Vargas, technical support specialist, a bi-lingual graduate of Lincoln Technical Institute, is enrolled at Southern New Hampshire University where he is earning his degree in Software Development. Christian’s background includes customer support and troubleshooting workstation and network related issues. His duties begin with technical support of both PInnacle and Freedom clients.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]