Screen Capture and Screen Recording from Revcord

Revcord, offering a full featured voice recorder without extra cost options, announced that software version 7 now includes screen capture/screen recording.  Revcord’s screen recording enables an agent’s computer screen to be recorded, synchronized with voice, and then transfers the file and updates the database on the server.

The screen recording capture works in either of two modes on the Revcord voice logger: Client Mode and Server Mode.  In the Client Mode the recording works with a Record on Demand (ROD) trigger.  In this mode the user will have the ability to enable or disable screen capture.  In the Server Mode the screen recording works with any recording trigger however the Server Stealth Mode overrides the ROD and continuously records the screen.  Playback is performed on the search screen allowing voice or voice and screen playback.

Revcord’s screen recording is a powerful, yet simple investigation tool or can be used in conjunction with the quality monitoring and agent evaluation capabilities, also included at no additional cost.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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