Teleservices company SatCom Marketing, LLC, received the Time Warner Cable Quality Vendor of The Quarter Award for the third quarter of 2012. This is the sixth time in the last seven quarters that SatCom Marketing has won the award. Time Warner Cable bestows the recognition on one of its teleservices vendors in recognition of call quality, sales performance, and compliance to national telemarketing standards of conduct.
SatCom Marketing, LLC is one of nine Time Warner Cable preferred vendors eligible for the award that is based on over 1500 randomly sampled customer telephone calls over a three-month period. The calls were scored by an independent call-qualifying firm and are based on 18 different quality criteria including sales technique, product knowledge, and regulatory compliance.
“This award demonstrates the commitment to sales, quality, and industry compliance of our entire call center team,” said SatCom Marketing Founder and President, F. Dale Wunderlich, “It is a level of performance we are proud to consistently deliver for Time Warner Cable and all of our clients.”