SatCom Marketing, LLC, a teleservices company located in Minneapolis, MN received the Time Warner Cable Vendor of The Year Award for 2011. This is the first year that Time Warner Cable has bestowed this award on one of its teleservices vendors, which is given in recognition of call quality, sales performance and compliance to national telemarketing standards of conduct.
SatCom Marketing, LLC is one of ten Time Warner Cable preferred vendors eligible for the award, which is based on over 6000 randomly sampled customer telephone calls over a 52-week period. The calls were scored by independent call qualifying firm, 360 CRM, and are based on 18 different quality criteria including sales technique, product knowledge and regulatory compliance. Leading up to vendor of the year, SatCom Marketing was named Vendor of the Quarter all four quarters of 2011, a virtual clean sweep.
In other news, SatCom also received accreditation from the American Teleservices Association (ATA) Self-Regulatory Organization (SRO) on November 1, 2011. SatCom joins an elite group of companies nationwide who have achieved this prestigious accreditation for upholding the highest standards of quality and compliance in the teleservices industry.