Teleservices company, SatCom Marketing, LLC, was named the Time Warner Cable Quality Vendor of The Year for 2012. This is the second straight year SatCom has won the award that Time Warner Cable bestows on its top teleservices vendor in recognition of call quality and compliance to national telemarketing standards of conduct. SatCom was also named the Time Warner Cable Quality Vendor of the Quarter for the fourth quarter of 2012.
SatCom Marketing, LLC is one of nine Time Warner Cable preferred vendors eligible for the award, which is based on over 5500 randomly sampled customer telephone calls over a 52-week period. The calls were scored by an independent call-qualifying firm and are based on 18 different quality criteria including sales technique, product knowledge, and regulatory compliance.
“This award is a testament to the hard work and focus of our entire call center team,” said SatCom Marketing founder and President, F. Dale Wunderlich, “Time Warner Cable works with some of the best teleservices vendors in the country and to win this award two straight years against such strong competition makes a real statement about SatCom’s dedication to quality.”