The Atlanta Business Chronicle named Ryla, a domestic provider of outsourced call center and customer contact solutions, as the fastest growing privately held company in Atlanta. The publication’s annual Pacesetter award recognizes top revenue growth companies based in Atlanta. In order to qualify, the company must have been established in the first quarter of 2007 or earlier, be privately owned, based in the 20-county metro Atlanta area, and not be a subsidiary of another company. Additionally, the company must also have revenue between $1 million and $300 million in 2009. Ryla’s revenues topped $100 million in 2009, a jump from $17.5 million in 2007.
This award “is a testament to the hard work of our employees and our vision of building customer relationships through excellent service,” said Mark Wilson, co-founder and CEO of Ryla. “The state of the economy has put pressure on a lot of businesses and required that Ryla increase our level of customer service and remain focused on building quality jobs for our employees.”
In 2009, Ryla hired 1,000 agents at its Kennesaw facility and 400 agents at its regional headquarters, which opened in Saraland, Alabama last June. Additionally, Ryla hired more than 1,000 temporary agents for its work as a subcontractor to IBM and TeleTech on the 2010 decennial census.