ATSI Recertifies Longstanding Provider on Their 50th Anniversary
The Association of Teleservices International (ATSI) announced that Rochester Telemessaging Center (RTC) has re-qualified for the Gold 24/7 Call Center Certification Award for the fifth consecutive time, originally qualifying in 2008 and operating as the only Gold 24/7 Call Center in Michigan.
Rochester Telemessaging Center was started by current owners Herb and Jan Chinoski in 1972 with continued operations and are celebrating their fiftieth anniversary in business this year.
The certification shows that RTC has met or exceeded high standards in the following areas: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training, and ongoing evaluations through a peer review program focusing on 99.9 percent annual run time.
“As Michigan’s only ATSI-24/7 Certified Call Center, Rochester Telemessaging Center demonstrates a continuing effort to bring the highest quality to the telephone answering service industry,” said Dan L’Heureux, certification examiner.
“The Telephone Answering Service industry is very competitive and one way we are able to differentiate ourselves is by third party testing,” RTC president Ryan Chinoski said. “We participate in the ATSI programs for site certification, agent certification, and are very proud to be the sole recipient of ATSI telephone answering service Award of Excellence for twenty-six consecutive years.”
ATSI is an international trade association for the teleservices business. This includes telephone answering services, voicemail services, telemarketing services and any other business that provides enhanced communication services.