Rafael Manzon to Head Contact Center Compliance

Contact Center Compliance Corporation, announced that Rafael Manzon, former American Teleservices Association director, was appointed Chief Executive Officer (CEO).

Manzon is an internationally recognized industry leader who served on the executive team of the nonprofit trade association (ATA) for over seven years.  He has a proven record of developing corporate strategies that improve market share, visibility, and profitability for many contact center companies.  “I am honored to be joining the Contact Center Compliance team,” said Manzon

Chairman Ron Allen said, “Rafael has an impressive legacy of accomplishments over the last decade.  Our decision to bring him aboard reflects our commitment to the continued growth of Contact Center Compliance as an industry leader.” and also stated that “With the addition of Rafael, Contact Center Compliance will continue to innovate new technology solutions that assist our clients in successfully managing their compliance processes in a cost effective manner.”

“Contact Center Compliance helps to make an entire industry more consumer friendly,” Manzon said.  “Compliance should not be complicated and I am excited to do my part to make sure that our team focuses on making our customer’s experience easy and pleasant while providing comprehensive support.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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