Quality Voice & Data Announces Cloud Based BrandGuard Service

Quality Voice & Data, Inc. announced BrandGuard Connect, a solution to protect the seller’s brand, increase campaign answer rates, provide upsell opportunities, minimize DNC opt-out, and centralize DNC collection.

  • BrandGuard CallerID increases answer rates as much as 30% by displaying the seller’s brand name and a local phone number on Caller ID.
  • BrandGuard Message Pro reduces DNC requests by as much as 25% with customized effective messaging.
  • BrandGuard IVR provides customers with a great experience when they call back, providing options for a live agent and centralized DNC collection. Sellers take control over how CallerID-generated callbacks are handled.

“We have been offering CallerID solutions for about five years, and we still see that many sellers are not in control of what their vendors are using for CallerID on outbound calls. Some vendors display an 800 number, some vendors display their company name and some are using the seller name. We’ve seen a gap in consistency, which causes consumers to be wary of who the caller really represents. A lot of companies don’t have an effective way to handle the volume of incoming calls that are generated by the CallerID imprint either. Many calls go unanswered which results in consumer frustration, increased DNC requests and ultimately more complaints to federal and state agencies. Bottom line is if you give a customer a great experience when they call back your Caller ID number, you earn the opportunity to call again,” said Dean Garfinkel, president.

Learn more about BrandGuard.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]