Quality Contact Solutions Launches Home-based Contact Center Solution

Quality Contact Solutions announced the launch of a new division, “QCS At Home Inc.” and has hired Marcia Jenkins, a call center veteran, to manage the newly formed home-based operation.  QCS At Home is a work-from-home telemarketing and call center solution focused on business to business outbound telemarketing, test-bed projects, and special programs that are not well-suited for the traditional call center.

According to president, Angela Morris, QCS At Home was a natural expansion to better serve the ongoing needs of the company’s existing client base.  “We often come across unique client requirements that just don’t fit well into a brick and mortar call center.  If a program needs to be tested and tweaked or needs the honing of a special skill set, this is often difficult to accomplish in a typical call center environment.”

“Since inception, we’ve been a virtual company,” stated Nathan Teahon, Quality Contact Solutions’ director of operations.  “So QCS At Home was really just a natural expansion of what we were doing already.”  QCS At Home utilizes secure web-based technology for inbound and outbound call routing, data, and call resource management.

In other news, Quality Contact Solutions announced the launch of a new division, “QCS At Home Inc.” and has hired Marcia Jenkins, a call center veteran, to manage the newly formed home-based operation. QCS At Home is a work-from-home telemarketing and call center solution focused on business to business outbound telemarketing, test-bed projects, and special programs that are not well-suited for the traditional call center.

According to president, Angela Morris, QCS At Home was a natural expansion to better serve the ongoing needs of the company’s existing client base. “We often come across unique client requirements that just don’t fit well into a brick and mortar call center. If a program needs to be tested and tweaked or needs the honing of a special skill set, this is often difficult to accomplish in a typical call center environment.”

“Since inception, we’ve been a virtual company,” stated Nathan Teahon, Quality Contact Solutions’ director of operations. “So QCS At Home was really just a natural expansion of what we were doing already.” QCS At Home utilizes secure web-based technology for inbound and outbound call routing, data, and call resource management.

For more information, visit www.qualitycontactsolutions.com.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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