Quality Contact Solutions Completes ATA-SRO Audit for Synergy Solutions

Quality Contact Solutions’ president, Angela Morris announced that the firm has completed its second American Teleservices Association Self-Regulatory Organization (ATA-SRO) audit.  Synergy Solutions, Inc. successfully met all ATA-SRO Accreditation criteria and has been approved by the SRO Trustees and the ATA Board of Directors.

According to Ms. Morris, the audit process went smoothly.  “Synergy Solutions has been a long-time supporter of the ATA-SRO program.  Its President, Lori Fentem is active as an ATA board of director and ATA-SRO trustee.  Completing this step in the process (being audited by an independent third party) just validated the compliance program that Synergy Solutions already had in place for the last few years,” stated Ms. Morris.

“SRO Accreditation was a very high priority for the Synergy team as it serves as a way for our clients, our employees and regulators to have confidence in our stringent compliance processes,” said Lori Fentem, president of Synergy Solutions.  “Being one of the first companies to become accredited is evidence of Synergy’s commitment to excellence and we hope will pave the way for many other companies to participate in the accreditation process.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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