Quality Contact Solutions (QCS) is celebrating its five year anniversary as a leading telemanagement solutions provider for the contact center industry. Founded in 2007 by Angela Morris, with the mission to “make every contact count,” QCS has enjoyed consistent growth, expanding its core competencies to include a wide array of call center and telemarketing solutions, for clients desiring managed outsourcing as a business strategy. In addition QCS has become a supplier of multiple performance enhancing technologies, evolving from a one person business to an international enterprise.
Angela Morris, president and founder of QCS and a 25 year industry veteran, set the company in motion with an innovative approach to delivering performance for clients. Her execution and vision have proved to be that successful formula. In late 2010, Dean Garfinkel joined the QCS team as partner and COO, expanding the company’s technology offerings delivering new innovative solutions which enhance telemarketing performance. New solutions include QualityCallerID.com and the management of the American Teleservices Association’s (ATA) online DNC Regulatory Guide which has been touted as the “industry bible” for teleservices regulatory guide compliance since 2003.
Phil Grudzinski, CEO of the American Teleservices Association called Angela to congratulate her personally on the milestone. “QCS has been an advocate of the industry and has led by example. I congratulate the company and its employees on their success.”
“We are proud to celebrate five years of growth and service to our clients,” said QCS president Angela Morris. “Our continued success is a direct result of our talented and dedicated staff. It’s been an incredible experience watching our company grow and I look forward to future successes.”
QCS specializes in telemanagement, call center consulting, at-home call center solutions, an enhanced Caller ID solution which provides local phone numbers to call centers to use for Caller ID when dialing outbound telemarketing campaigns, and online regulatory guide solutions. QCS’s staff is comprised of highly experienced personnel with call center management backgrounds.
Angela Morris currently serves as ATA Midwest chapter board of director and marketing chair. Dean Garfinkel currently serves the ATA as treasurer and national board of director. Quality Contact Solutions, Inc. is a WMBE enterprise with federal status.