Quality Contact Solutions Achieves Level 1 PCI DSS Compliance

Quality Contact Solutions, Inc. (QCS), a call center solutions and telemanagement provider, announced that its operation is certified as Level 1 PCI DSS compliant. The organization recently underwent a stringent audit by CompliancePoint, an independent Quality Security Assessor to ensure that it meets industry best practices and security controls required to keep credit card data and sensitive information safe and secure during transmission, processing, and storage.

The PCI Data Security Standard (PCI DSS) is the most rigorous industry-recognized payment-card security standard available globally. PCI DSS is designed to minimize the exposure of credit card data to risk of fraud or compromise. Although the PCI standard is more commonly associated with merchant activities, call centers that capture sensitive data must also follow stringent security protocols before their operations are deemed safe for capturing consumer information.

“We’re excited to add PCI DSS compliance to our call center operations portfolio,” said Angela Garfinkel, QCS president. “Clients can count on our team to capture credit card information in a secure and efficient manner – in both our internal at-home call center and with our subcontracted call centers. We would like to acknowledge CompliancePoint’s guidance for helping our company achieve this milestone.”

“QCS’s achievement of v2.0 standard PCI DSS recognizes adherence to rigid standards of protecting consumer information and ensuring strict process and policy enforcement,” states Jerry Wyble, vice president and general manager of CompliancePoint’s Information Security practice group.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]