QCS Conducts ATA-SRO Audit for Marketlink

Quality Contact Solutions’ President, Angela Morris announced that the firm has completed its first American Teleservices Association Self-Regulatory Organization (ATA-SRO) audit.  Marketlink, Inc. successfully met all ATA accreditation criteria and was been approved by the SRO Trustees and the ATA Board of Directors.

According to Ms. Morris, the audit process went smoothly.  “Marketlink has a strong track record of outbound telemarketing compliance.  This process (being audited by an independent third party) validated the compliance program that Marketlink already had in place,” stated Ms. Morris.

“We are extremely pleased to receive this national recognition and proud to be one of the first companies to support the ATA’s Accreditation Program,” said Kourtney Keough, CEO of Marketlink.

Quality Contact Solutions (www.qualitycontactsolutions.com) is gearing up for increased SRO auditing activity.  “We anticipate that there will be a flurry of audit activity over the next six to twelve months as companies take the next step of formally documenting their compliance programs.  There are a lot of compliant companies out there.  They just need to take that last step of bringing in the external auditor to and formalizing their compliance program with the ATA-SRO accreditation,” Ms. Morris added.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]