Launched just one year ago, Professional Teledata’s hosted solution, PInnacle Freedom, has already proven itself, especially in light of the recent snowstorms and outages in the eastern US. “We are excited about the success of our hosted product as a viable alternative for premise based equipment,” said Allen Kalik, president of Professional Teledata. “As VoIP and carrier services continue to evolve, we are there at the forefront of that technology with the expertise and infrastructure to bring these advantages to our customers.”
The Freedom product includes PInnacle software licensing and use of hardware hosted in the Manchester, NH headquarters office of Professional Teledata. DID or DNIS numbers are routed to the eOn eQueue switch, and call center staff can access the system using a high speed Internet connection 24×7. Hosting has proven particularly effective in integrating multiple locations, as well as for relocations.
“With the recent weather issues in the east causing outages and transportation issues, the ability of Freedom offices to continue operation has really proved the effectiveness of hosted solutions,” said Dale Schafer, VP of engineering at Professional Teledata.
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