Users of Professional Teledata products, PINetwork, held their annual Professional Inbound Network (PIN) meeting in Scottsdale, Arizona March 14 to 17. “The PIN group planned a great meeting. The sessions were interesting, and the social events were over the top,” enthused Pat Kalik, vice president of Professional Teledata, provider call center systems and software. In addition to company and product updates, sessions included:
- Real time traffic reporting
- Agent training
- SMS features
- Disaster recovery
- Pinnacle dashboard
- Previews of new features
Tuesday night the group visited Contact One Call Center in Tucson and then enjoyed a real western barbecue hosted by member Judy Wood and her family. The new PIN board of directors for 2010-2011 was announced:
- Susan Liggett, CallNet – President
- Charlie Crown, Towne Answering – Vice President/President Elect
- Larry Bear, Port Answer – Treasurer
- Michael Shaw, Business & Professional Exchange – Secretary
- Royce Mitchell, Westpark Communications – Board Member
- Rose Nigro, Professionally Speaking – Board Member
- Peter Gross, Sunshine Communications- Board Member
- Phyllis Shaw, Business & Professional Exchange – Past President