Professional Teledata Releases PInnacle Web Portal V3

Professional Teledata released Version 3 of its PInnacle Web Portal into beta testing at several customer sites.  This successful release was the result of a combined effort between the Professional Teledata engineering department and the PInnacle Users Group Web Committee.  This new release, which is provided to all PInnacle sites as part of their support contracts, includes the following new features:

  • Enhanced “message management” that allows customers real time access to their messages
  • An “announcements” section
  • Private uploads/downloads for each customer
  • On-call management
  • Contact list management
  • Dispatcher alerts

All of these features can be configured at the account/login level to allow for high levels of access flexibility.

“The engineering staff at Professional Teledata worked very closely with the PInnacle Users Group Web Committee and I think the results speak for themselves,” said Jim Graham, Vice President of Professional Teledata.  “We have been able to put together some great features that have been very well received.”

Professional Teledata provides systems and software products for the telemessaging and call center industries.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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About Peter DeHaan

Wordsmith Peter DeHaan shares his passion for life and faith through words. Peter DeHaan’s website (http://peterdehaan.com) contains information and links to his blogs, newsletter, and social media pages.

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.

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