Professional Teledata officially launched PInnacle Freedom, the newest addition to its comprehensive suite of technology solutions. After eighteen months of development, it has the first clients on this new platform.
The Freedom product includes software licensing and use of the hardware that is hosted in the Manchester, NH headquarters office of Professional Teledata. DID or DNIS numbers are routed to the Eon eQueue switch, and agents, managers, and administrators can take calls and access the system from any high speed Internet connection, 24×7, using the industry leading PInnacle scripting software.
“We are elated to bring this new product to the industry. We’ve made a tremendous investment in the infrastructure to support this product, and also the time to integrate the solution in this hosted environment. The initial clients are encouraged by the flexibility and affordability this option offers,” said Allen Kalik, President of Professional Teledata.
The pricing structure for the product can be likened to a leasing alternative, without the long-term commitment. In addition, the product features built-in disaster recovery and the flexibility to easily expand or contract for fluctuations in business and/or seasonality.