Professional Teledata Enhances PInnacle Web Portal

Professional Teledata works closely with customers to improve their products and to increase the efficiency and profitability of their customers’ businesses. Working in conjunction with Bill Campbell, president of VIP Connections, they’re proud to announce that the PInnacle Web Portals Message Management Center has been enhanced.

Clients are now able to comment and add information to existing messages and to notify dispatchers as they see fit, all in real time. This customized feature has proved to be an asset to call centers and their clients like nurse triages, oil companies, towing companies, and medical equipment companies.

“Sharing our customer feedback with Professional Teledata has always been well received,” said Mr. Campbell. “They continuously work hard to help us offer our clients customized packages.”

“We are excited to give this powerful flexibility and freedom to our end users,” said Pat Kalik, president of Professional Teledata. “Something so small allows our customers to offer enhanced services to their clients in turn generating more revenue and increased customer loyalty.”

Professional Teledata (www.proteledata.com) provides systems and software products for the telemessaging and call center industries. Contact Karen Black 800-344-9944 x112 for more information.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]