Professional Teledata Completes Summer Upgrade

Professional Teledata recently completed the 2012 summer upgrade for all PInnacle customers. This summer, Professional Teledata announced the availability of PInnacle enhancements and upgrades was ready for installation at clients’ sites.

“We are excited all of our customers can now take advantage of the new features in our software,” said President, Pat Kalik. “We wanted to make sure it was just right. We continue to aim to please, and we take every comment and suggestion by our users seriously. Clients’ needs change, technology evolves, and so do we. We take pride in consistently upgrading and enhancing our product for our customers at no additional cost – that’s our philosophy.”

The 2012 summer upgrade included:
•    Support for a new secure messaging feature
•    Support for “Sentry” video monitoring interface
•    Auto live-record to voicemail
•    Rich text help files
•    Reminders enhancements
•    Chat enhancements
•    Billing and message history enhancements
•    Email distribution list enhancements
•    Migration utility enhancements

Professional Teledata provides systems and software products for the call center industries. For more information or set up a demo tailored, please contact Karen Black at 800-344-9944.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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