PInnacle Freedom Surpasses 2.5 Million Calls, Enhances Service Capabilities

In early September, the PInnacle Freedom hosted call center platform surpassed the 2.5 million inbound call milestone.  “We feel this certainly demonstrates our industry’s acceptance of hosted solutions,” said Alan Hartmann from Professional Teledata.  The Freedom system is a completely hosted system, using SIP trunking and VoIP agent phones.

The company also announced that as they are installing additional equipment in a co-location facility run by DSCI in October; call traffic will now be handled by what is the “Gold Standard” for VoIP, Acme Packet Session Border Controllers.  “Being in this business requires architecture with the highest reliability and redundancy,” noted Dale Schafer, VP of engineering.  “Co-locating in DSCI’s facility using the Acme Packet equipment will give us this.”  Now Freedom clients can use any number of SIP trunk providers, giving them the maximum options for controlling telephony costs.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

Leave a Reply