PInnacle Freedom Processes 100,000,000th Call

Professional Teledata announced a milestone: PInnacle Freedom, the hosted TAS system, has processed its 100,000,000th incoming call. Saturday, December 20, 2014 at 10:21:13 a.m. came and went with little fanfare. There were no fireworks or pomp and circumstance when a caller from area code 717 became the 100,000,000th call to be processed through PInnacle Freedom. The hosted TAS system sat quietly at the co-location doing its job connecting hundreds of agents to millions of callers around the country and the world.

“Well, to be truthful there was a small celebration at the Professional Teledata corporate offices in Manchester, NH that consisted of a few ‘high fives’ among the hard working staff that make it all happen,” said VP Jim Graham. “After taking a moment to savor the milestone, we all returned to work growing the Freedom Platform and making it even more robust. Cheers to Answer Phone Tulsa for taking the momentous call!”

Professional Teledata provides systems and software products for the telemessaging and call center industries. For more information or set up a demo tailored to your specific interests, please contact Karen Black at 800-344-9944.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]