Phil Grudzinski Selected to Head the ATA

The national board of directors for the American Teleservices Association (ATA) announced that Phil Grudzinski has been named its new CEO, effective immediately.  Mr. Grudzinski formerly served as chairman of the ATA board of directors for four years and has served in a variety of senior management roles within companies such as American Express, General Electric, and Sears Roebuck and Company.

Mr. Grudzinski has over 20 years of progressive leadership experience in retail, corporate, direct marketing, and financial services environments encompassing general management, direct marketing, and financial roles.  He has a proven track record for driving growth and large scale change in complex, multi-matrixed organizations using teleservices as a primary distribution and service channel.

“Phil’s extensive experience with the ATA and the teleservices channel and his proven leadership in transforming business practices made him the best person for the position,” said Lisa DeFalco, chair emeritus of the ATA board of directors, who led the executive search committee that considered candidates.

“Our search process required the committee to carefully consider both the successes the ATA has enjoyed over its history and the challenges we anticipate in the coming years.  Phil brings the ideal combination of knowledge and initiative to further our objectives and secure a bright future for the Association.”  DeFalco continued, “On behalf of the entire ATA board of directors, I would also like to acknowledge Bob Kobek, who took on the role of interim president during this transition.  We thank Bob for his leadership at the ATA.”

“I’m honored to have the opportunity to serve the ATA in this capacity,” said Grudzinski.   “We are positioned today to advance the interests of the industry and consumers in ways that would have been unimaginable even five years ago.  Our members are committed to the association and tirelessly support our causes and initiatives.  I truly believe our best years are yet to come.  I’m excited to assume the leadership of the association at this pivotal moment.”

A new chair will be announced in October, 2011 at the ATA’s Washington Summit.  In the interim the duties and obligations of the chair will be fulfilled by vice chair Mark Boehmer.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

This entry was posted in News and tagged by Peter DeHaan. Bookmark the permalink.

About Peter DeHaan

Wordsmith Peter DeHaan shares his passion for life and faith through words. Peter DeHaan’s website (http://peterdehaan.com) contains information and links to his blogs, newsletter, and social media pages.

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.

Leave a Reply