OnviSource Rolls Out OnviCloud; Named Top Partner

OnviSource announced the rollout of OnviCloud, a tiered on-demand and cloud-based services for telecommunication, hosted PBX, and contact center solutions. Cloud services are provided through company’s newly-established Texas data centers in Dallas and Plano. OnviSource has successfully deployed OnviCloud services for its own offices and contact centers in Texas and Oklahoma.

With a decade of experience OnviSource is positioned to offer a suite of on-demand and cloud-based services. OnviCloud opens the door for companies to rapidly deploy business telephony services, workforce optimization, and automation applications while preserving cash, lowering the total cost of ownership and mitigating the initial risks and challenges of owning and operating new technologies.

OnviCloud is supported by OnviCare Customer Lifecycle Assistance Services, a complete package of customer support solutions to initiate and manage customers’ operations that include trials, professional services, customizations, customer relation management and hands-on training.

In other news, OnviSource’s business process outsourcing services division was named 2010 Top Partner by CenturyLink, a major provider of telecommunications services. OnviSource earned the top honor by out-performing nearly 250 other partners and consistently exceeding its goals throughout last year. “We are honored by this award and are proud to achieve top ranking for our exceptional services and proven value as a strategic partner to CenturyLink,” said Ray S. Naeini, Chairman and CEO of OnviSource.

OnviSource, Inc. is headquartered in Plano, Texas, with an operations center in Oklahoma. OnviSource, provides customer interaction solutions for contact centers.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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