OnviSource announced the launch of a pilot program for their integrated Speech Analytics software, Explora. Call centers wanting to “try before they buy” can use Explora to automatically analyze the customer interaction calls and produce actionable knowledge for their quality assurance, compliance management, training, sales and marketing opportunity detection and business intelligence — all in a fraction of the time it would take to manually perform these tasks.
Pilot program participants can verify their own applications and test the product with complete support from OnviSource. Support includes assistance with system setup, guidance for conducting queries and data analysis to ensure that users realize the potential of speech analytics in their environment. Additionally, participants are not obligated to purchase Explora.
“Our free Explora pilot program will clearly demonstrate how advances in speech technology, integrated with our unique Workforce Optimization-Automation software solutions and supported by our customer-centric deployment services, have made speech analytics an enterprise-wide valued application that is highly cost-effective, easy to install, and easy to use,” said John Hird, vice president of product marketing at OnviSource.
For more information, contact Deborah Cromwell at 800-311-3025 or deborah.cromwell@onvisource.com.