OnviSource announced the availability of OnviServ Managed Services and Software as a Service (MS-SaaS) for its OnviCenter Workforce Optimization and Automation (WFO-A) software product suite. OnviServ MS-SaaS offers workforce optimization and automation services such as speech analytics, data mining, scripted CRM and agent transaction applications, universal answering services, call recording, and quality and liability management. OnviServ services utilize OnviCenter software products.
These new options require no or limited IT support or infrastructure, making it easier, faster, and more affordable for companies who otherwise may not have the resources to deploy workforce optimization and automation solutions.
OnviServ MS-SaaS is supported by OnviCare Customer Lifecycle Assistance Services, a complete package of customer support solutions to initiate and manage customers’ operation that include trials, professional services, customizations, client relation management and hands-on training.
OnviSource provides WFO-A software products and business process outsourcing services (BPO) to contact centers. OnviServ MS-SaaS services allow companies to rapidly deploy workforce optimization and automation applications; it also provides flexible pricing models.