OnviSource announced the rollout of OnviCord Explora, speech analytics software built on the latest phonetic audio search technology. Explora speech analytics solution is the newest addition to the company’s OnviCenter 6 suite of fully integrated customer interaction management products.
Explora call center speech solution utilizes a phonetic engine to provide analysis of speech content. It is fully integrated with the OnviCenter 6 product suite, which includes call center speech solutions, call handling optimization, call recording, quality monitoring and assurance, agent scoring, screen capture, workforce management scheduling, agent transaction automation, and coaching, plus pre-packaged call center business applications for teleservices, order processing, and medical or emergency dispatching.
“We are pleased with our progress in rolling out affordable, all-in-one customer interaction management products,” said Ray S. Naeini, Chairman and CEO of OnviSource. “Studies show that the market has been slow to adopt call center speech solutions because they are overpriced, have a lengthy ROI, are not pre-packaged with applications for immediate use, are complex, and have little value to the rest of the enterprise. These perceptions have prevented call centers from taking advantage of this invaluable tool.”
Contact OnviSource at 800-311-3025.