OnviSource Celebrates Ten Years

OnviSourceOnviSource celebrates its tenth anniversary on November 4, with year-over-year success and an increase in market share and customer base. This is due to its innovation, new products and services, and a commitment to customer care. OnviSource has been followed by multiple industry analysts, a sign of the industry’s recognition of the company’s market position.

In the last ten years, OnviSource’s has expanded in the sectors of teleservice, workforce optimization and automation, multichannel analytics, big data management, enterprise-wide transaction unification, and HIPAA-compliant secure messaging. The new OnviCenter 7™ platform and suite of add-on solutions have strengthened the company’s position in the industry. OnviSource’s outsourcing division has been ranked number one or two by major clients and established a strong foundation for growth and profitability.

“It is truly gratifying to see our vision for OnviSource come to life in such a positive fashion,” said chairman and CEO, Ray Naeini. “Nevertheless, completing our tenth year is only the first major milestone for OnviSource. Building on strong achievements in the last several years, our team experienced growth and success in offering integrated solutions in new markets, as well as in our traditional areas of contact center, outsourcing, and teleservice.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.