OnviSource Announces OnviGuard Secure 2-Way Messaging and Content Delivery

OnviSource announced OnviGuard secure 2-way messaging and content delivery, a new addition to the company’s OnviCenter suite of workforce optimization and automation (WFO-A) products. OnviGuard’s encrypted secure messaging and content delivery fully complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Health Information Technology for Economic and Clinical Health (HITECH) Act, and other applications requiring secure content delivery.

OnviGuard is designed to help call centers comply with federal regulations by providing security, data integrity, and secured access through smartphones, tablets or computers, maintaining the security of Electronic Protected Health Information (e-PHI) as part of HIPAA.

“Customers can offer their end-user clients convenient secure messaging as a cloud-based service through the OnviGuard Secure Web Server, eliminating the burden of security and compliance adherence,” stated Art Yri, chief technology officer at OnviSource. “End users could then gain the advantage of consolidating various devices and pagers into a single smartphone device, reducing expenses, and simplifying communication while protecting their medical practice.” OnviGuard can be added to OnviSource’s existing products with no or minimal agent training.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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Wordsmith Peter DeHaan shares his passion for life and faith through words. Peter DeHaan’s website (http://peterdehaan.com) contains information and links to his blogs, newsletter, and social media pages.

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.