OnviSource announced a new multi-channel delivery of its solutions, called OnviForce, a set of solutions for delivery through multiple channels of OnviCenter premise-based software solutions, OnviCloud self-service cloud services, and OnviServ Business Process Outsourcing services.
OnviForce is the culmination of a focused, long-term strategy to develop solutions that bring optimization and automation to contact centers and enterprises via affordable products and services that deliver a low total cost of ownership while providing options to purchase, outsource, or use as cloud-based services.
All OnviForce solutions are supported by OnviCare Customer Lifecycle Assistance Services, that deliver technical support, as well as, operation and business management and business intelligence services.
[Posted by Peter Lyle DeHaan, PhD for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]