OnviSource, Inc. announced that OnviCenter, its portfolio of business analytics, customer interaction process automation, and workforce optimization software products, will be orderable through Avaya, a global provider of business collaboration and communication solutions, via the Avaya DevConnect Select Product Program. The Avaya Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications, chosen for the powerful capabilities they bring to Avaya’s portfolio.
OnviCenter has been compliance-tested for compatibility with Avaya Aura® Application Enablement Services. By integrating with an Avaya platform, OnviCenter products enable organizations to extend their Avaya unified communication and telecom infrastructure to a total enterprise solution, providing a broad range of business analytics, process automation, and workforce optimization capabilities. Such capabilities utilize call recording, screen capture, analytics-based quality and liability management, speech, and desktop analytics, customer interaction applications and process automation software to help reduce costs, improve quality, and manage liability; as well as automatically transform information captured from customer interactions into actions for sharing across the organization.
Streamlined ordering of OnviCenter through the Avaya Select Product Program is available in the U.S., Canada, and the EU, and is expected to expand globally during 2013. Offers may vary by country. Delivery, implementation, service, and support are provided by Select Product Program companies.